Casper Spins Rules and Regulations in the United Kingdom

These General Terms set out how you may use the services, how your account operates, and your rights and responsibilities.

Acceptance of terms and updates

• By accessing or using the services, creating an account, or placing bets, you confirm that you have read and agree to these terms and any referenced policies.
• We may update these terms to meet legal, regulatory, technical or operational requirements. Significant changes will be notified in-product or by email where practicable. Continued use after any update constitutes acceptance of the updated terms.

Eligibility and registration

• You must be at least 18 years old and legally allowed to use remote betting services in your location.
• Services for customers in Great Britain are provided in line with the Gambling Act 2005 and the Licence Conditions and Codes of Practice. Residents of Northern Ireland must ensure online betting is allowed under local law and must not use the services if prohibited.
• Only one account per person is allowed. Information provided during registration must be accurate and kept up to date. Verification checks may be required before use of certain features, including withdrawals and bonuses.

Fair and lawful use

• You agree to use the website, app and services only for lawful betting on an event or game as offered, and not for any fraudulent or prohibited purpose.
• Prohibited conduct includes: multiple accounts, account sharing, use of bots or automated systems, matched betting using insider information, chargebacks without valid cause, and attempts to manipulate odds or markets.
• We may suspend or close any account that breaches these terms or where required by legal or regulatory obligations.

Content and intellectual property

• All site and app content, software, trademarks, data and odds are protected by intellectual property rights. You receive a limited licence to access and use the services for personal, non-commercial betting.
• Reproduction, scraping, or redistribution of content, data, or odds is not allowed without prior written permission from Casper Spins.

Liability and service availability

• We provide services on an as-available basis. We are not responsible for losses caused by interruptions to communications, outages, or events beyond our reasonable control. Stakes on accepted bets remain at risk subject to settlement rules.
• Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be limited under law. Consumer statutory rights are not affected.

Suspension, closure and account limits

• We may suspend, restrict or close your account to meet legal obligations, manage responsible gambling concerns, or address suspected fraud, AML risk, or breach of these terms.
• Where legally allowed, we will notify you of the reason for closure or restriction. Wagers already accepted will be settled per applicable rules, subject to any legal hold on funds.

Complaints and dispute resolution

• If you have a complaint about your account, a bet, bonuses, payments or our services, contact customer support promptly and provide relevant details.
• We aim to resolve complaints within 8 weeks. If unresolved after 8 weeks or upon deadlock, you may escalate to an independent ADR provider approved for Great Britain. Details of our ADR route are available in the Help Centre.
• You retain the right to bring proceedings in the courts of England and Wales, Scotland or Northern Ireland, as applicable.

Governing law

• For customers in Great Britain, these terms are governed by the laws of England and Wales and subject to the jurisdiction of its courts, without prejudice to any mandatory consumer protections. Local consumer law may also apply to residents of Scotland or Northern Ireland.

The following rules apply to bets placed through your account on the website or app. Specific market or game rules may also apply and form part of these terms.

Eligibility to place a bet

• You must be 18+ and successfully verified where required. We may restrict betting until identity, address and payment checks are complete.
• Bets are only accepted from natural persons acting on their own behalf. Agents and third parties are not allowed.

Bet placement and acceptance

• A bet is offered when you select a market, stake an amount, and submit your bet. It is accepted only when shown as accepted in your bet history. Pending or queued bets are not accepted bets.
• Odds and availability may change before acceptance. We may refuse any bet, restrict markets, or set account limits to manage legal and regulatory obligations and trading risk.

Minimum and maximum limits

• Minimum and maximum stake and payout limits apply and may vary by market, event or customer. The limits shown in the bet slip or market rules apply at the time of acceptance.

Settlement and calculation of returns

• Single bets settle at the odds displayed at acceptance. Returns on a winning single equal stake multiplied by the odds. For accumulators, returns are calculated by multiplying the odds of each winning selection and applying the stake.
• If a selection is void, the accumulator settles on the remaining selections at the adjusted odds. For each-way terms or special market rules, see the market information for the relevant event.
• Losses are limited to the stake for the relevant bet unless otherwise specified in the market rules.

Live betting and cash out

• For in-play betting, a short delay may apply and bets can be rejected if the market changes before acceptance. Displayed scores or timers are for guidance only.
• Cash out, where offered, is not guaranteed and may be unavailable for reasons including market suspension, technical issues or pricing updates. Cash out values are not the official settlement.

Errors, palpable mistakes and voids

• If a bet is accepted at odds or terms that are materially in error compared to the general market or due to a technical fault, we may void the bet or settle at the correct odds that should reasonably have applied.
• Obvious pricing or settlement errors, or bets placed after an outcome is known, will be void.

Event changes and cancellations

• If an event is postponed, abandoned or relocated, settlement will follow the applicable market rules for that event. Markets may be void if the event does not take place within the published timeframe.

Restrictions and responsible betting

• Account limits, time-outs, self-exclusion and reality checks may restrict your ability to place bets where activated. Breach of self-exclusion or GAMSTOP will lead to cancellation and refund of stakes where required by law.
• Bonus bets and free bet tokens are subject to the relevant bonus rules and will not have cash value unless stated in those rules.

Cancellations by customers

• Once accepted, a bet cannot be cancelled by you. We may cancel a bet to comply with a legal requirement or for a material error as set out above.

These rules govern deposits, withdrawals and payment method use for your account.

Funding your account

• Only debit cards and other approved payment methods in your name may be used. Credit cards are not allowed for gambling in Great Britain.
• Third-party payments, cash, vouchers not issued by us, or anonymous payment instruments are not accepted.

Deposits

• Deposit methods, limits and any fees are shown in the cashier. Most deposits credit instantly, subject to bank processing and security checks.
• We may place temporary limits on deposits to meet responsible gambling or legal requirements. Bonus eligibility may depend on the chosen method; read the bonus terms.

Withdrawals

• Withdrawals are paid back to the original funding method wherever possible under a closed-loop policy.
• Standard processing occurs after internal approval and any required verification. Typical processing times are displayed in the cashier by method. Bank processing times may vary.
• In Great Britain, reversal of withdrawals is not offered. Pending withdrawals will proceed once approved.

Verification and security (KYC/AML)

• Before allowing withdrawals, we may verify your identity, age, address and ownership of payment methods. We may also request source of funds or source of wealth documentation where appropriate.
• Failure to complete checks may result in cancellation of transactions and temporary account restrictions.

Fees, currency and adjustments

• We do not charge fees for standard deposits or withdrawals, though your bank or e-wallet may. Exchange rates are determined by your payment provider if currency conversion applies.
• We may correct account balances for errors, chargebacks or clawbacks of bonuses in accordance with the relevant bonus rules and legal obligations.

Transaction restrictions and cancellations

• We may refuse, delay or reverse a transaction where required by law, to protect customers, or to investigate security or AML concerns. Funds may be held while an investigation is in progress.
• Chargebacks may lead to account suspension, recovery of amounts due, and reporting to relevant authorities.

We support safer betting and provide tools to help you control how you use the services.

Age and access

• Gambling is for adults aged 18 and over. We conduct age and identity checks and will suspend access if verification fails.

Player protection tools

• Deposit, loss and wagering limits: set limits to control spend over daily, weekly or monthly periods.
• Session limits and reality checks: receive on-screen reminders and set maximum session durations.
• Time-out: take a short break from 24 hours to several weeks.
• Self-exclusion: for Great Britain customers, registration with GAMSTOP blocks access to all participating operators. We also offer platform self-exclusion for a minimum of 6 months.

Safer gambling interactions and affordability

• We may contact you about your betting patterns and apply limits or restrictions where risk indicators or affordability concerns arise.
• Bonuses may be restricted where safer gambling controls are in place.

Information and support

• National Gambling Helpline: 0808 8020 133, 24/7.
• BeGambleAware: begambleaware.org
• GamCare: gamcare.org.uk
• GAMSTOP: gamstop.co.uk
• Gordon Moody: gordonmoody.org.uk
• Blocking tools: Gamban (gamban.com) and similar software can limit access to gambling sites and apps.

We operate controls designed to prevent money laundering and terrorism financing in line with UK law and regulatory guidance.

Legal obligations

• Our processes reflect the Proceeds of Crime Act 2002, the Money Laundering Regulations 2017 and the LCCP. These require customer due diligence, ongoing monitoring and reporting of suspicious activity.

Know Your Customer (KYC)

• We verify identity, age and address, and confirm ownership of payment methods. We may request additional documents, including source of funds or source of wealth, before enabling certain services or withdrawals.

Monitoring and detection

• Transactions and betting patterns are monitored using risk-based systems to detect unusual activity, misuse of bonuses, rapid deposits and withdrawals, or behaviour inconsistent with stated profile.
• Enhanced due diligence applies to higher-risk customers, including politically exposed persons and sanctions matches.

Consequences of policy breaches

• If we suspect criminal activity, we may suspend or restrict the account, freeze funds, and submit Suspicious Activity Reports to the National Crime Agency.
• We may refuse transactions, close accounts, and retain funds where permitted or required by law. Casper Spins will not be liable for delays caused by mandatory checks.

This policy explains how personal data is processed in line with the UK GDPR and the Data Protection Act 2018.

Data we collect

• Registration and account details: name, date of birth, address, contact details, preferences.
• Verification data: identity documents, proof of address, payment method ownership, source of funds information.
• Transaction and usage data: deposits, withdrawals, bets, bonuses, device and log data, IP address, geolocation approximations.
• Marketing and communications: your choices on receiving updates.

How we use your data and legal bases

• Provide services, manage your account and settle bets: contract.
• KYC, AML and responsible gambling checks: legal obligation and public interest.
• Security, fraud prevention and service integrity: legitimate interests.
• Personalised content and service improvements: legitimate interests.
• Marketing by email or SMS: consent, which you may withdraw at any time in your account settings.

Sharing and transfers

• We share data with payment providers, identity verification partners, analytics and IT service providers acting under contract, and where required, regulators, ADR entities and law enforcement.
• If data is transferred outside the UK, appropriate safeguards such as UK-approved standard contractual clauses are applied.

Retention

• We retain data as required by gambling, AML and tax laws, and then delete or anonymise it. Typical retention for core account and transaction data is at least 5 years after account closure, subject to legal requirements.

Your rights

• You have rights to access, rectification, erasure, restriction, portability and to object to processing on legitimate interests or direct marketing grounds. You may withdraw consent at any time.
• To exercise rights, use the privacy options in your account or contact customer support. You may complain to the ICO at ico.org.uk.

Cookies

• Cookies and similar technologies help us provide essential functions, secure your account and measure performance. Manage preferences in your browser and in your account where available. See our Cookie Notice for details.

We apply technical and organisational measures to protect your account, data and transactions.

Technical safeguards

• Transport Layer Security encrypts data in transit between your device and our servers. Sensitive data is stored using strong controls and access is limited to authorised personnel.
• Payment processing is performed by vetted providers operating to recognised card security standards.

Account protection

• Strong passwords are required and two-factor authentication may be offered. Keep login details confidential and enable device-level security.
• We may lock access after repeated failed attempts and will prompt you to change credentials if risk indicators arise.

Monitoring and incident response

• Systems are monitored for suspicious activity and integrity issues. Security incidents are investigated and reported to authorities when required by law. You will be informed where legally required and appropriate.

Service reliability

• Maintenance windows and updates may occur to preserve platform integrity. Bets in progress are handled per the applicable market rules in the unlikely event of a disruption.