Casper Spins United Kingdom Support and Customer Service

Live chat is the fastest way to get support, especially for urgent account or payment issues. How to start a chat:

• Сlick Help in the footer, then choose Live Chat ( via the website);
• Open the app and scroll to the down bottom to click on the Live chat tab (in the app).

You may need to confirm your username and postcode for security.

Best for:

• Login or 2FA resets, KYC updates, deposits and withdrawals, bonus questions;
• Game errors, connection problems, and responsible gambling limit changes.

Availability:

• 24/7 support in English for UK players.

Response time:

• First reply is usually under 1 minute;
• Complex issues may take longer.

Tips for quicker help:

• Clearly state your issue in one sentence;
• Share your username, device, and any transaction or bet ID;
• Attach screenshots if needed;
• Keep the chat window open to receive updates;
• Ask for escalation if the issue is urgent.

Email support is best for detailed requests, document submissions, and formal follow-ups when you need a written record. How to contact:

1. Use the email linked to your account.
2. Add a clear subject, such as “KYC document upload” or “Withdrawal review”.
3. Include your username, full name, and postcode.

Best for:

• KYC verification, account checks, formal complaints, and payment reviews;
• GDPR requests, self-exclusion, and responsible gambling matters.

Response time:

• First reply usually within 2–12 hours;
• Most cases are resolved within 24 hours.

Tips for faster replies:

• Send one request per email;
• Attach clear images or PDFs (up to 10 MB);
• Hide card numbers except the last four digits;
• Include dates, amounts, and reference numbers;
• For urgent issues, start a live chat and share your email ticket number.

Messaging apps and social networks are useful for quick questions and updates. Avoid sharing sensitive information on public platforms. Available channels:

• WhatsAp;
• Telegram (@CasperSpinsSupport);
• Facebook;
• Twitter (@CasperSpinsCare).

Best for:

• Service updates, game or bonus availability, and maintenance notices;
• Quick follow-ups using an existing ticket number.

Response times:

• Messaging apps: usually 15–45 minutes;
• Social media: around 30–90 minutes.

Tips:

• Provide your username and ticket number only via private messages;
• Use a single contact channel to speed up the support process;
• Do not share personal or payment information on public or third-party platforms;
• For urgent matters, contact live chat directly for immediate assistance.