Casper Spins United Kingdom Support and Customer Service

Live chat is the quickest way to get an answer. It suits urgent account and payment questions.

• How to start chat:
  • On the website: select Help in the footer, then Start Live Chat.
  • In the app: Account > Support > Live Chat.
  • You may be asked to confirm your username and postcode for security.
• Best for:
  • Login or 2FA resets, KYC status, deposit or withdrawal checks, bonus queries.
  • Game errors while playing, connection issues, responsible gambling limit changes.
• Availability and language:
  • 24/7 in English for UK players.
• Expected reply times:
  • First response usually under 1 minute. Complex cases can take longer while details are checked.
• Tips for faster help:
  • State the question in one sentence first.
  • Share your username, device, and any transaction ID or bet ID.
  • Attach screenshots of errors.
  • Keep the chat window open; you will see queue updates.
• For urgent issues, ask for escalation to Casper Spins live support.

Email suits detailed requests, documents, and formal follow-ups. It is a good option when a record is needed.

• How to send:
  • Use the registered email on your account.
  • Add a clear subject, for example: “KYC document upload” or “Withdrawal review”.
  • Include your username, full name, and postcode.
• Support email addresses:
  • General support
  • Verification and KYC
  • Payments and withdrawals
• Best for:
  • KYC documents, account reviews, formal complaints, transaction audits.
  • GDPR requests, self-exclusion confirmations, responsible gambling queries.
• Expected reply times:
  • First response in 2–12 hours. Resolution times vary by case; most within 24 hours.
• Tips for faster answers:
  • One request per email.
  • Attach clear images or PDFs (up to 10 MB).
  • Mask card numbers, leaving only last 4 digits.
  • Include dates, amounts, and any reference numbers.
• If you need a quicker response, start a chat and quote your email ticket number for the support team to review.

Prefer to talk? Call the helpline for direct, guided support.

• How to call:
  • UK free number (helpline): 0800 0XX XXXX.
  • Alternative support number (international): +44 20 XXXX XXXX.
  • Follow the menu and choose the topic that fits your query.
• Availability:
  • 09:00–23:00 UK time, 7 days a week. Outside these hours, use live chat.
• Best for:
  • Urgent withdrawal holds, security lockouts, two-step verification help.
  • Self-exclusion assistance and responsible gambling advice.
• Expected waiting and resolution:
  • Typical waiting time 2–5 minutes; up to 10 minutes at peaks.
  • Most issues resolved during the call; complex cases are logged and tracked.
• Tips for faster support:
  • Have your username, date of birth, and postcode ready.
  • Call from your registered phone number if possible.
  • Quieter times are 09:00–11:00 and 21:00–23:00.
• You can ask the agent for the Casper Spins helpline number to be sent by SMS for future reference.

Messaging apps and social channels help with quick checks and updates. Do not share sensitive data on public platforms.

• Available platforms and contacts:
  • WhatsApp: (private message). Hours: 09:00–23:00 UK time.
  • Telegram: @CasperSpinsSupport (direct message or join the chat). Hours: 09:00–23:00.
  • Facebook Messenger: Hours: 09:00–23:00.
  • X (Twitter): @CasperSpinsCare (send a DM for account-related questions).
• Best for:
  • Service status, game availability, bonus availability, scheduled maintenance.
  • Quick follow-ups on an existing ticket number.
• Expected reply times:
  • Messaging apps: 15–45 minutes.
  • Social DMs: 30–90 minutes.
• Tips for effective contact:
  • Share your username and ticket number only in a private message.
  • Keep the conversation on one platform for faster tracking.
  • Never post personal or payment details publicly.
• For urgent issues, use chat or phone so the support team can verify identity and take action.